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Socken – Milkshake V2
Empower Unisex Socks
Hands-Free Bag
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Earning & Using Points
How can I earn points, and how do I use them?
How can I earn points, and how do I use them?
You can earn points by making purchases on our website or completing specific missions (following us on social media, tagging Heroismo, etc.). Check the full list of missions in your loyalty space.
You can redeem your points for vouchers:
Vouchers cannot be combined with influencer, ambassador, or special promotion codes.
Do my points expire?
Yes, points are valid for 12 months from the date they were earned.
Where can I check my points and benefits?
Log in to your account to view your points balance, completed missions, and available benefits.
Returns & Points Adjustments
What happens to my points if I return an item?
If you return an item, the points used for that purchase will be credited back to your account. However, any points earned from that purchase will be deducted once the return is processed.
Referrals & Combining Accounts
How does the referral program work?
Invite your friends to Heroismo! Your referred friend receives a €10 discount on their first order (€60 minimum purchase), and you receive a €10 credit when they complete their order.
Are there any conditions for a referral?
Yes, referrals are valid only for new customers who have never placed an order and must meet the €60 minimum purchase requirement.
Can I combine points from multiple accounts or transfer them to someone else?
No, each account is linked to a single email address, and points cannot be transferred or combined across accounts.
I changed my email. Can I transfer my points?
Yes, contact our support team to request a transfer of your points to your new email address.
Tiers & Rewards
How do loyalty tiers work, and do they expire?
Your tier (Explorer, Amazon, Legend) is based on your spending over the past 12 months. Your status is recalculated annually—if your spending decreases, you may move to a lower tier.
Do I get a birthday reward?
Yes! Depending on your tier, you will receive a birthday voucher:
Managing Your Account & Technical Issues
How do I create an account and start earning points?
Go to our website, click on "Create an Account," and fill in the form to start earning points immediately.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions.
I forgot to log in when placing my order. Will I still get my points?
Yes! If you used the same email linked to your account, your points will be automatically credited.
My points disappeared. What should I do?
Points expire after 12 months. If your points are missing and this period has not passed, contact our support team for assistance.
Other Questions
Are bonus points credited immediately after completing a mission?
Some points (especially those requiring verification) may take time to be credited. Thank you for your patience!
Can I combine my points with other promotions or discount codes?
No, points cannot be used with influencer/ambassador codes, special offers, or promotions like "Buy 2, Get 1 Free."
Is it free to join the Hero Club?
Yes, joining our loyalty program is completely free.
