Help Center

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance, depending where you are ordering from. Our warehouse is located in Luxembourg and works during business hours. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at support@heroismo.shop

We know you're excited to receive your Heroismo gear!

• Processing: Usually, we take just 1 business day to carefully pack your order. During major launches or large promotional events, please allow us an extra 1-2 business days to ensure everything is perfect.
• Delivery: Once shipped, your package will typically arrive within 2-5 business days.

As soon as your order is on its way, you'll receive a tracking number so you can follow its journey to your doorstep!

For more information, please check our Shipping Policy.

We know you're excited to track your new gear!

You will receive an automated email with your tracking number as soon as your order leaves our warehouse, typically within 1 to 3 business days after your purchase.

If you haven't received your tracking link after 4 business days, please feel free to reach out to us at support@heroismo.shop and we’ll be happy to look into it for you!

For more information, please check our Shipping Policy.

Our heart and operations are based in the Grand Duchy of Luxembourg. Our main offices are located in Luxembourg, while our warehouse is situated in Contern (Luxembourg).

Every order is carefully prepared and shipped directly from our Contern facility to ensure it meets our quality standards before making its way to you.

For more information, please check our Shipping Policy.

Don’t worry! To ensure you get your gear as fast as possible, we sometimes ship items from different parts of our warehouse in separate packages.

The rest of your order is likely already on its way and should arrive shortly. You can check your customer portal for additional tracking numbers. If you still have questions or if something seems wrong, feel free to reach out to us at support@heroismo.shop, we’re here to help!

For more information, please check our Shipping Policy.

• Zone 1 | Austria, Germany | €6.99 Express Shipping (FREE over 130eur)
• Zone 1 Bis | Luxembourg, Belgium | €6.99 Express Shipping (FREE over 130eur)
• Zone 1 Bis Bis | France | €6.99 Express Shipping (FREE over 130eur)
• Zone 2 | Czech Republic, Denmark, Hungary, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, United Kingdom, Netherlands | €9.99 Express Shipping (€3.99 on orders above €130)
• Zone 3 | Bulgaria, Croatia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Romania, Sweden | €15.99 Express Shipping
• Zone 4 | Andorra, Cyprus, Estonia, Gibraltar, Liechtenstein, Norway, Serbia, Albania, Bosnia & Herzegovina, Guernsey, Jersey, Kosovo, Moldova, Montenegro, North Macedonia, San Marino, Turkey, Vatican City | €20.99 Standard Shipping
• Zone 5 | Canada, Mexico, United States | €26.99 Standard Shipping
• Zone 6 | Rest of the World | €35.99 Standard Shipping

Note: Actual shipping costs are typically higher than these rates, but we contribute to financing a portion of them to ensure we offer you the best possible prices.

For more information, please check our Shipping Policy.

Prices differences due to missed sales or price changes will not be refunded. We highly recommend to sign up to our newsletter and social media feeds to be updated about offers and sales.

Discount codes are sent to you by e-mail or are given to you directly by a customer care team agent. These codes are personalized, can only be used once and only in the designated online shop.

You will be redirected to PayPal to complete your purchase, if you choose that payment method at checkout. Please contact PayPal directly, if you should experience any problems.

We accept the most common credit card providers: Visa, Mastercard und American Express. If you experience any issues when paying, we recommend trying a different browser or device.

We are truly sorry to hear that your item arrived in less-than-perfect condition! We take great pride in our quality, so we want to make this right for you immediately.

To help us find the best solution, please send a photo of the damaged item along with your proof of purchase to support@heroismo.shop.

Once we receive your email, our team will quickly evaluate the situation. If a manufacturing defect is confirmed within 30 days of receipt, you will get a voucher of the value of the article as soon as possible.

For more information, please check our Refund and Return Policy.

Refunds & Exchanges:

• For Refunds: Upon approval, a refund will be issued to your original payment method or reimbursed to your customer account as store credit.
• For Exchanges: Once we receive your return, we will issue a store credit (voucher) of the same value so you can easily order your new favorite size or style!
• Sales & Promotions: Please note that items bought during promotional offers are eligible for store credit only. Items marked as 'Final Sale,' gift cards, and certain hygiene products cannot be returned.

For more information, please check our Refund and Return Policy.

We know you're eager to get your refund or store credit! Once your return arrives at our warehouse, our team will carefully inspect it to ensure everything is in its original condition.

The Timeline:

• Inspection: This usually takes between 1 to 10 business days after we receive your package. We will notify you immediately via email whether your return has been accepted or rejected.
• Processing your Refund: If accepted, we will issue your refund to your original payment method or provide your store credit voucher.
• Bank Processing: Please keep in mind that for original payment refunds, it can take an additional 7-10 business days for the amount to appear in your bank account. This delay depends entirely on your financial institution’s processing times.

We appreciate your patience while we ensure every return is handled with care!

For more information, please check our Refund and Return Policy.

We want you to love your gear! If it's not the right fit, you can return any unused item in its original condition within 30 days of receipt.

To start your return:

1. Initiate the request: Log in to your customer portal to submit your request.
2. Wait for Validation: Our support team will review your request.
3. Ship it back: Once approved, you will receive specific instructions on how to send the item back.

Refunds & Store Credit:
Once we inspect and approve your return, a refund will be issued to your original payment method or as store credit.

• Promotional Offers: Items bought during sales or global promotions (e.g., Black Friday, other offers) are eligible for store credit only.
• Final Sale: Items marked as 'Final Sale,' gift cards, and certain hygiene products cannot be returned.
• Shipping: Return shipping costs are the responsibility of the customer.

For our local community in Luxembourg, physical returns are available in Contern by appointment only.

For more information, please check our Refund and Return Policy.